In the ever-evolving landscape of food delivery services like Uber Eats and DoorDash, a groundbreaking development is reshaping how we order our favorite meals. A new voice AI technology, developed by Kea, is making it possible for diners to place orders for delivery via simple phone calls, bypassing the traditional methods of using mobile apps or websites.
Kea Voice AI: Uber Eats and DoorDash
Traditionally, ordering food from Uber Eats and DoorDash involved either making a phone call to the restaurant or navigating through an app. However, with Kea’s innovative voice AI service, customers can now enjoy a seamless ordering experience.
“It’s so much better and easier to just say something and have it done versus let me download an app, let me add everything to the cart, let me customize it, let me add my credit card to it, and then press all those buttons,” explained Adam Ahmad, CEO and founder of Kea.
You can now place DoorDash and Uber Eats orders through a call with an AI voice bot https://t.co/vDpGUlttKU
— Insider Tech (@TechInsider) April 12, 2024
This service not only simplifies the ordering process but also reconnects us to the traditional, more personal method of placing food orders on Uber Eats and DoorDash. Interestingly, despite the digital boom, there are scenarios where making a phone call is more practical.
Ahmad highlights, “They’re maybe driving the kids back from school and it just makes sense to hit that call button,” illustrating the convenience of a “30-second interaction.”
Personalized, Efficient, and User-Friendly
Kea’s voice AI isn’t just about taking orders. It offers a personalized experience by suggesting add-ons and recommending previously ordered items. Unlike other AI services like Siri or Alexa, Kea’s technology provides a fluid interaction, avoiding repetitive confirmations and misunderstandings.
If issues do arise, the system seamlessly hands over to a human agent, ensuring every order is captured accurately. This blend of technology and human touch points to a thoughtful customer service approach.
Moreover, Kea’s service is underpinned by sophisticated algorithms developed in collaboration with Olo, which optimize the choice of delivery service based on location, cost, and delivery times.
Restaurants using Kea’s AI can connect customers directly with major delivery platforms such as DoorDash, Uber Eats, Postmates, and Favor, enhancing the efficiency of the ordering process.
Expanding Horizons
Kea isn’t new to the technology scene. Founded in 2018, before the surge in AI advancements, Kea has steadily grown its capabilities.
Initially focusing on a “cashier in the cloud” service that managed pickup orders and customer inquiries, the company is now extending its technology to include AI-driven delivery order management.
The company is working discreetly with various chains like Wayback Burger, Newk’s Eatery, and California Fish Grill, managing high volumes of orders that would otherwise overwhelm restaurant staff.
This is particularly beneficial for restaurants that deal with a large number of calls daily, helping them manage customer interactions without putting anyone on hold.
As Kea plans to roll out this service to more restaurants, the potential for transforming the food service industry is immense. By reducing the barriers between customers and their meals through efficient, AI-powered interactions, Kea is setting a new standard in customer service and operational efficiency.
This innovative approach to food ordering highlights the growing intersection between technology and everyday convenience, suggesting a promising future for the integration of AI in service industries.
As we continue to seek quicker, more efficient ways to handle daily tasks, AI technologies like Kea’s voice ordering service are leading the charge, making life a little easier one order at a time.
